📊 Data Analysis & Reporting

Turning raw data into insights that drive smarter decisions

· • Advanced SAS reporting and Excel (Pivot Tables, VLOOKUP, macros)

· • Created fraud detection reports that uncovered ATM skimming patterns

· • Automated error and audit reports that reduced review time by 40%

⚙️ IT Business Analysis & Process Optimization

Bridging business needs with technical solutions

· • Assistant VP at Truist: streamlined ServiceNow ticketing workflows

· • Designed runbooks and process documentation for IT operations

· • Led Agile/Scrum coordination across IT and vendor teams

Strengthening organizational resilience and trust

· • SOC2 vendor audits and compliance management

· • Digital certificate lifecycle management (renewals, remediation)

· • MFA troubleshooting and identity access management (IAM)

· • Security Operations Center internship (NOCDOC, 2024)

Clear, calm technical support for users and systems

· • Active Directory user administration & Group Policy management

· • Microsoft 365 & Exchange troubleshooting

· • Kaseya RMM and Barracuda security appliance administration

· • Experienced in ticketing (ServiceNow, Zendesk) with strong SLA adherence

Ensuring compliance and reducing organizational risk exposure

· • Coordinated with internal audit, law enforcement, and third parties

· • Oversaw SOC2 compliance for 20+ vendors at Truist

· • Developed reporting dashboards for vendor performance monitoring

Trusted partner across business, technical, and executive teams

· • Cross-functional collaboration with investigators, auditors, and IT teams

· • Mentorship and training of new hires at Aon & BB&T

· • Recognized for reliability, composure, and problem-solving under pressure