A multinational corporation specializing in administrating insurance, pension, and health insurance plans

🏢 Experience: Aon Consulting

⚙️ Aon Consulting – Multiple Roles (2008–2013)

Benefits Administrator (2008–2009)

· 📋 Processed and maintained benefits data for large corporate clients.

· 🧾 Created and audited reports to ensure accuracy in participant records.

· 📂 Assisted with case resolution and responded to participant inquiries.

· 🔍 Conducted quality audits across multiple processes to ensure compliance and accuracy.

· 🧮 Developed Excel-based validation tools for census audits and data reconciliation.

· 📝 Drafted training documentation and supported onboarding of new analysts.

· ⚖️ Interpreted and applied plan documents to participant cases and escalations.

· 🤝 Collaborated with client representatives to resolve complex benefit issues.

· 📊 Produced regular and ad hoc client reporting to monitor service levels.

· ⚙️ Partnered with programmer to design and implement automation scripts using WinBatch/INI files.

· ⏱️ Reduced manual file review time from days to minutes, boosting accuracy and efficiency.

· 📑 Created user manuals and trained peers and offshore staff in process improvements.

· 📈 Supported large pension client with 35,000+ participants, ensuring compliance and service delivery.

🔹 Highlight Achievements:

⚙️ Built automation systems that cut audit time from days to minutes, later scaled to multiple clients and adopted company-wide.

📘 Developed training materials and mentored new analysts, improving team efficiency and accuracy.