2021-Current: Truist

IT Business Analyst, Assistant Vice-President

As an IT Business Analyst for Mortgage Systems Support in the Mortgage Warehouse Lending (MWL) line of business at Truist, I am responsible for managing time-sensitive requests, tasks, and incidents submitted by MWL and tracked in the ServiceNow system used by the corporate Help Desk.

Key Contributions:

• Apply system configuration changes, including annual contract renewals and adjustments to risk grades, borrowing limits, and account pricing. I utilize Excel import files and load them into MWL's proprietary case management system for seamless updates.

• Actively assist in resolving technology-related issues, such as automated job failures, server or service resets, ensuring minimal downtime and maintaining optimal system performance.

• Collaborate with the Technology Command Center (TCC) to initiate bridge calls for major escalation issues that necessitate coordination and participation from multiple departments, facilitating efficient and effective resolution.

At Truist, I consistently leverage my technical expertise and problem-solving skills to support the smooth functioning of MWL's mortgage systems. Through my dedication and ability to handle critical tasks and incidents, I contribute to maintaining operational excellence and ensuring client satisfaction.

Truist Financial Corporation

A top ten U.S bank (by assets)

2013-2020: BB&T

Data & Reporting Analyst / Project Coordinator, Banking Officer

As a Data & Reporting Analyst and Project Coordinator at BB&T, I played a vital role in Corporate Investigations and the Financial Crimes Unit, ensuring compliance with federal regulations and conducting research and investigations related to potential fraud and code of ethics violations.

Key Contributions:

- Provided valuable guidance and input during the design process of screen layouts, establishment of roles/permissions, development of technical mapping procedures, testing, and creation of training materials. This ensured efficient system implementation and user adoption.

- Extracted data from a SAS case management system utilized for fraud investigations and transformed it into actionable information by producing timely, accessible, error-free, and comprehensible reports.

- Utilized SAS products to produce, analyze, and summarize both scheduled (annual, quarterly, monthly) and ad hoc reports. These reports facilitated historical and ongoing comparisons of fraudulent trends based on various parameters such as fraud types, regions/locations, reporting locations, and financial impact.

- Played a pivotal role in transforming procedures, communications, reports, and analysis related to BB&T ATM skimming events. These proactive measures directly led to the arrests and prosecution of suspects, significantly mitigating the impact of fraudulent activities.

Throughout my tenure at BB&T, I consistently demonstrated my ability to leverage data and reporting expertise to identify and combat fraud while ensuring regulatory compliance. My dedication to proactive measures and attention to detail have made a significant impact on the organization's fraud prevention efforts.