🏢 Experience: Truist

💻 IT Business Analyst – Truist (2021–2023)

Mortgage Warehouse Lending (2021–2022)

· 🔧 Configured loan systems for 70+ clients, updating contracts, risk grades, and pricing.

· 🛠️ Managed ServiceNow tickets, resolving 300+ daily email requests with automated mailbox rules.

· 📊 Supported Agile workflows, working with cross-functional teams to test and deploy system updates.

Mortgage Servicing (2022–2023)

· 📑 Created Runbooks to document recurring issues and improve resolution times.

· 🔐 Renewed and tracked 550+ SSL certificates across ~70 applications, strengthening cybersecurity posture.

· 🤝 Coordinated vendor communication and certificate deployment to reduce downtime.

🔹 Highlight Achievement:

🔐 Successfully implemented a proactive SSL renewal process that prevented certificate-related outages and increased system reliability.

🔍 Fraud Data & Reporting Analyst / Project Coordinator – Truist (2013–2020)

Corporate Investigations (BB&T, 2013–2019)

· 💳 Built a Microsoft Access + SQL ATM skimming database used to track suspects, locations, and trends.

· 👮 Partnered with local, state, and federal law enforcement → dozens of arrests, multiple convictions, and dismantling of multimillion-dollar crime rings.

· 📊 Designed fraud trend reports and delivered ad hoc analysis to senior leadership.

· ⚖️ Consulted on BSA/AML compliance system redesign, including roles, permissions, technical mapping, and UAT.

· 📂 Administered Corporate Investigations SharePoint site, centralizing resources and procedures.

🔹 Highlight Achievement:

🏅 Recognized by the U.S. Department of Homeland Security for investigative contributions in dismantling a $500,000 ATM skimming ring.

Project Coordinator (Truist, 2019–2020)

· 📋 Guided Investigations through a new case management system rollout (Actimize).

· 📢 Facilitated World Elder Abuse Awareness Day campaign for enterprise-wide awareness.

· 🛡️ Supported business continuity planning, records retention, and evidentiary processes.

Truist Financial Corporation

A top ten U.S bank (by assets)