Brent M. Doss

IT Business Analyst & Service Desk Specialist | Bridging Data, Compliance, and Cybersecurity

From Putt Putt to ATM Fraud Investigations to IT & Cybersecurity — A Career Built on Curiosity & Service.

🌟 My Professional Journey – Teaser

🌱 Early Roots

I started with high school and college jobs at Putt Putt ⛳, Darryl’s 🍽️, Honey Baked Ham 🐖, Daniel Boone Inn 🏠, and Makoto’s 🍣. These experiences built my customer service skills, discipline, and work ethic.

🌍 Global Perspective

In 2002, internships in Madrid 🇪🇸 with Walt Disney Publishing 🎬 and Hot English Magazine 📰 gave me cross-cultural experience, publishing exposure, and even my first authored work in print ✍️.

🏢 Corporate Foundations

I gained early professional experience at Liberty Hardware 🔩, Womble Carlyle ⚖️, and Precision Part Systems 🏭, where I supervised 50+ employees and created a new production shift that boosted output 50% 📈.

📊 Aon Consulting

At Aon (2008–2013), I streamlined audits ⚙️, built automation 🖥️, and mentored peers. My innovations reduced processing from days to minutes ⏱️, boosting accuracy and efficiency.

🔎 BB&T / Truist Investigations

From 2013–2020, I built fraud-tracking databases 💳, collaborated with law enforcement 👮, and was recognized by Homeland Security 🏅 for disrupting a $500,000 fraud ring. I also helped design AML compliance systems and managed SharePoint knowledge hubs 📂.

💻 IT Business Analysis

As an AVP IT Business Analyst (2021–2023), I supported Mortgage Warehouse Lending and Servicing. Highlights: ServiceNow 🛠️, Agile scrums 📊, runbooks 📑, and managing 550+ SSL certificates 🔐 to secure 70 apps.

🛡️ Cybersecurity Transition

In 2024, I completed a SOC & Compliance internship at NOCDOC. Using Kaseya 🖥️ and Barracuda 🛡️, I patched 500+ devices, blocked phishing threats ✉️, and aligned incident response with NIST standards 📘. I also took on short-term roles at Tax Protection Plus and Home Depot, showcasing adaptability.

🎯 Today & Beyond

I bring together communications 💬, investigations 🔍, IT systems 💻, and cybersecurity defense 🛡️. With ACAMS certifications 📜 and pursuing CompTIA Security+ & CISSP, I’m focused on advancing as a cybersecurity and IT professional while keeping the storytelling and leadership skills that define my journey ✨.

  • 1995 ⛳ – Early Roots (Putt Putt, first jobs).

  • 2002 🇪🇸 – Spain Internships (Disney & Hot English).

  • 2008–2013 ⚙️ – Aon Consulting (automation, reporting).

  • 2013–2020 🔍 – BB&T Investigations (fraud, DHS recognition).

  • 2021–2023 💻 – Truist IT Business Analyst (SSL certs, ServiceNow).

  • 2024 🛡️ – SOC Internship (cybersecurity hands-on).